Frequently asked questions

Last updated: November 6, 2026

Before you buy

What does Novelifo sell?

Digital exam preparation guides and practice-question resources. Check each listing for its exam, edition and contents.

Are these physical books?

No. Purchases are digital only; printed books, discs and physical flashcards are not included.

Will this guarantee that I pass?

No. Preparation can support your study, but results depend on many factors. Exam registration is separate.

Delivery and access

When do I get access?

Instantly after successful payment confirmation. Access instructions are sent to your checkout email.

Is there a shipping fee?

No. Digital delivery is free and there is no physical shipment.

Can I download or print the ebook?

Do not assume this is included. The format and license for the particular title determine access and printing.

Where is my access email?

Check spam and promotions. See digital access help or contact us with your order number.

Refunds and support

Can I request a refund?

Yes, within 7 calendar days of purchase under our refund policy. No physical return is needed.

How long does a refund take?

We issue approved refunds within 5 business days; your provider may need an additional 5–10 business days to post the credit.

How do I contact Novelifo?

Email hetznergo38@gmail.com or call +1 251-910-9361.

Contact Novelifo

Novelifo
30 N Gould St, Sheridan, Wyoming 82801, United States
Email: hetznergo38@gmail.com
Phone: +1 251-910-9361