Refund policy

Last updated: November 6, 2026

Seven-day digital refund window

You may request a refund for a digital product within 7 calendar days of purchase, including if you have already opened it. There is no physical item to return and no return shipping or restocking fee.

How to request a refund

Email us with your order number, the email used at checkout and the title purchased. You do not need to provide a reason during the seven-day window, although details can help us resolve an access problem.

Refund method and timing

Once the refund is approved, we issue it to the original payment method within 5 business days. Your bank or payment provider may take an additional 5–10 business days to display the credit. We do not issue refunds to a different payment method.

Access after a refund

Refunded access may be deactivated. You must stop using and delete any authorized downloaded copy when the purchase is refunded. To change an exam or edition, request a refund within the window and place a separate order for the correct title.

Access failures, duplicate charges and incorrect content

Contact us if the product cannot be accessed, the wrong item was supplied or a duplicate charge occurred. We will investigate and, where appropriate, restore access, correct the order or refund it. The seven-day voluntary window does not limit rights you have under applicable consumer law.

Cancellations

Because delivery begins immediately after payment, cancellation may not prevent access from being sent. You can still use the refund process described above.

Contact Novelifo

Novelifo
30 N Gould St, Sheridan, Wyoming 82801, United States
Email: hetznergo38@gmail.com
Phone: +1 251-910-9361