Privacy policy

Last updated: November 6, 2026

Who handles your information

Novelifo operates novelifo.com using Shopify. This policy explains the personal information used to run the shop, process digital orders, provide access and answer support requests.

Information collected

We receive the contact and billing details you submit, order and payment status, customer account details where you create an account, and information you send to support. Shopify and the providers involved in checkout process payment information. Do not email full card numbers or passwords.

The storefront also processes technical information such as IP address, browser and device details, cookie identifiers and interactions with products and checkout. Information comes from you, your use of the website and providers supporting the transaction.

How information is used

We use information to accept and verify payments, deliver digital access, keep order records, resolve access problems, issue refunds, prevent misuse, secure the shop and meet legal and accounting obligations. Promotional messages, if offered, can be unsubscribed from; order and support messages may still be necessary.

Service providers and disclosures

We share information as needed with Shopify, the payment provider selected at checkout and providers involved in sending order emails or delivering your purchased digital access. We may disclose information where legally required, to investigate fraud or protect legal rights. These providers may process information outside your country.

Shopify also processes information under its own policies, including for platform security and the services it provides. Read the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal for information Shopify controls.

Shopify enhanced features

Our store uses Shopify enhanced features that can combine information about interactions with our shop, other merchants and Shopify to improve services and support personalized advertising. For these features, Shopify is responsible for the information it processes, including responding to relevant privacy-rights requests. Review the Shopify Consumer Privacy Policy and Privacy Portal linked above. Depending on your location, you may have the right to opt out of targeted advertising or the sale or sharing of personal information.

Cookies and choices

Cookies and related technologies support cart functionality, checkout, preferences, security and website measurement. Use the privacy choices or cookie controls displayed by the store when available. Your browser can also block or delete cookies, although necessary shop functions may stop working. Consent requirements and opt-out rights depend on your location.

Retention and security

We retain information for the purposes described here, including order access, tax and accounting records, dispute resolution and legal duties. Access is limited to those who need it. No internet transmission or storage system can be guaranteed completely secure.

Your rights

Depending on applicable law, you may request access, correction, deletion or a copy of personal information, object to certain uses, or exercise applicable advertising and sale/sharing opt-outs. Contact us using the details below. We may verify your identity before acting and retain records where legally required. You may contact the relevant privacy authority about a complaint.

Children and third-party links

The store is intended for people able to make purchases themselves or with a parent or guardian. If you believe a child provided personal information without appropriate permission, contact us. External websites have their own privacy practices.