Last updated: November 7, 2026
30-day returns and exchanges
This policy applies to Novelifo book purchases in the United States. We accept returns for defective and non-defective products, including a change of mind, within 30 calendar days of purchase. Books may be new or slightly used. Exchanges are accepted within the same window.
How to return a book
Contact us with your order number, checkout email and the title you want to return or exchange. Returns are by post. A free prepaid return label is included in your package. If it is missing, contact us for a replacement at no cost. Use the return address printed on the label, pack the book securely and retain the postal receipt or tracking reference.
Fees
Return postage is free when you use the supplied prepaid label. There is no restocking, exchange or refund processing fee.
Refund method and timing
Refunds are made to the original payment method within 10 calendar days after we receive the returned book. If the credit has not appeared within that time, contact us so we can investigate with the payment provider.
Exchanges
Contact us to arrange the replacement title or edition. You pay any difference for a higher-priced replacement before it is shipped; we refund the difference for a lower-priced replacement within the processing time above. Replacement delivery within the United States is free.
Damaged, incorrect or missing orders
Contact us if a book arrives damaged, the wrong title is supplied, a charge is duplicated or the order is missing. We will investigate and provide an appropriate correction, replacement or refund.
Cancellations and legal rights
Contact us promptly to request cancellation before dispatch. After dispatch, the return process applies. This voluntary policy does not limit rights or remedies available under applicable consumer law.
Contact Novelifo
Novelifo
30 N Gould St, Sheridan, Wyoming 82801, United States
Email: hetznergo38@gmail.com
Phone: +1 251-910-9361